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LEGAL NOTICE

ABOUT HYPOLITA

The Hypolita boutique was created to bring crochet to women who love quality and sophistication. Our brand aims to connect women to their ancestral ties, to the grandparents and great-grandparents who once gifted us with treats made with their own hands.

 

Today, Hypolita brings you these memories in the form of beautiful bags, offering its customers love, quality and sophistication.

PRIVACY POLICY

Hypolita's Privacy Policy Hypolita values ​​its customers' privacy and is committed to protecting their personal information. This Privacy Policy describes how we collect, use and protect the data provided by users when accessing our crochet store.

 

1. Information Collection We may collect the following personal information when you use our website or make a purchase:

  • Full name;

  • Email address;

  • Phone number;

  • Delivery and billing address;

  • Payment information (processed by secure third parties);

  • Purchase history and preferences.

 

2. Use of Information The collected data is used to:

  • Order processing and delivery;

  • Communication about purchases, offers and updates;

  • Improve the user experience on our website;

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5. Cookies and Similar Technologies Our website uses cookies to improve navigation and personalize the user experience. You can manage your cookie preferences in your browser settings.

 

6. User Rights You have the right to:

  • Access, correct or delete your personal data;

  • Revoke consent to the use of information;

  • Request clarification about the processing of your data. To exercise your rights, contact us via email [insert contact email].

 

7. Changes to the Privacy Policy Hypolita may update this policy periodically. We recommend that users review this page regularly to stay informed of any changes. If you have questions or need more information, please contact us.

PAYMENT

Payments are made to known and trusted credit providers, as this is a key point. After all, just like we don't gamble with your money, we don't want to risk not getting paid.

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We draw your attention to the fact that we do not store your payment information, they are exclusively available to the payment provider of your choice at the time of payment. They are not available to us at any time.

EXCHANGES AND RETURNS

What are the terms and conditions for returning my order?


You are not completely satisfied with your order? No problem ! Here's how you can do it:


You have a period of fourteen (14) calendar days to exercise your right of withdrawal from receipt of the products (in perfect condition and in their original packaging).


Be sure to indicate that it is a return, the precise reason for your return as well as your customer references (last name, first name, order number and invoice number).


Return address:


To the attention of DE SOUZA HYPOLITO, Graciela
Fraterhof 7 


If you exercise the right of withdrawal, the return costs are your responsibility. You pay the return costs directly to the carrier you choose.
If the return follows a defective or non-compliant item or following an order preparation error, the return costs are covered by HYPOLITA via the pre-paid label. To do this, please contact us via the contact form.

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How does the reimbursement take place?


If your return results in a reshipment of goods (error in the preparation of your package, quality defect).


If your return results in a refund, this will be made as soon as possible. As soon as our services receive your package, we will check it and reimburse you within 15 working days. Only products returned complete, in their original packaging and in perfect condition for resale will be accepted. The refund will be made by reverse transaction (bank transfer/PayPal).

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